Contact
Contact
Write to [email protected] and a member of the review desk will answer within two working days, in English, New Zealand hours.
Reader reports are the fastest way we learn that something has shifted. A withdrawal that used to clear overnight and now takes three days, a welcome offer whose wagering multiplier has moved, a payment method quietly dropped from the cashier: all of it sends us back to the account to re-test.
Tell us the brand, the date, the payment method involved and the amount if you are comfortable sharing it. A screenshot of the cashier or the bonus terms helps more than anything else.
We are journalists, not agents. We cannot recover a balance, unlock an account or give legal advice, but we can point you at the regulator or dispute service named on the operator's licence page.